I did not receive my package

If your package has not arrived two days after the expected delivery date, please contact us via Live Chat or email us at support@pacificgrass.co.

Please note that, recently, package scans via Canada Post have been delayed. You may receive your package before your tracking information updates.

If your tracking information shows delivered and you have not received it yet, please see: Canada Post says successfully delivered but I haven't received my package?

Thank you for your patience and understanding.