My coupon code doesn't work

We understand the importance of using your coupon codes seamlessly, and we're here to help you resolve any issues you may encounter. Here's what you need to know:

• Login to Your Account: First, ensure that you are logged into your Pacific Grass account. Being logged in is necessary to apply and use your coupon code effectively.

  Coupon Restrictions: Please be aware that every coupon may come with specific restrictions. Here are some common restrictions that could affect your coupon's functionality:

  • Cannot Be Combined: Coupons cannot be used in conjunction with other coupons. For example, you cannot use a referral code and a welcome code for your first order simultaneously.
  • Not Applicable on Sale Items: Coupon codes are not applicable on sale items. You can apply the code only if the items in your cart are NOT on sale. For instance, if you have five items in your cart, and one of them is the "Deal of the Day," attempting to apply your coupon may not work, as the "Deal of the Day" item is considered a sale item.
  • Not Applicable on Mix and Match Bundles: Coupon codes cannot be applied to mix and match bundles. These bundles already offer discounted pricing, and additional coupons cannot be used in conjunction with them.
  • Not Applicable on Specific Products: Coupon codes may not be applicable on specific products, including Enigma Extracts, Unipros, Ounce Deal Flowers, Bundles, and Sale Items. If your cart contains any of these listed products and you try to apply your coupon, it may not work, as these items are excluded from discounts.

If you've followed these guidelines and your coupon code is still not working, please don't hesitate to contact our dedicated customer support team. We're here to assist you in ensuring that your coupon code functions as intended, and we want to make sure you get the most out of your shopping experience with us.