My coupon code won't work?

Every coupon has restrictions. To ensure that your coupon is functioning as it should, ensure that you are logged into your Pacific Grass account.

Once you are logged in and your coupon is still not working, your coupon may have the following restrictions:

  • Coupons cannot be used in conjunction with other coupons.
    • Ex/ you cannot use a referral code and welcome code for your first order. 
  • Coupon codes are not applicable on sale items. The code may only be applied if the items in the cart are NOT on sale. 
    • Ex/ you have five items in your cart, and one of them is the Deal of the Day. If you try to apply your coupon, it may not work as the "Deal of the Day" item is a sale item.
  •  Coupon codes are not applicable on mix and match bundles.
    • As the products included in the mix and match bundles are already discounted, you cannot apply any additional coupons to this offer.
  • Coupon codes are not applicable on Enigma Extracts, Unipros, Ounce Deal Flowers, Bundles & Sale Items.
    • Ex/ If you have any of the listed products above and you try to apply your coupon, it may not work as these items cannot be discounted.