When can I expect a response?

Our hours of operation are from 9:15am to 6:00pm PST Monday to Friday and 10:00am to 3:00pm PST Saturday and Sunday.

Our live chat feature is available during our hours of operations and you can also reach us via email via support@pacificgrass.co or through Discord.

Though we try to respond to emails as quickly as possible, please allow 1 business day for our customer service team to get back to you. For any urgent matters, we highly recommend contacting our team via the live chat feature when available, or you can reach us via Discord