Can I cancel or add to my order?
We understand that sometimes you may need to make changes to your order. Here's how you can manage cancellations and adjustments:
- Adjustment: We can make adjustments to an existing order, but this is only possible if the order has not yet been shipped.
- If you have not sent payment yet or if your order is on hold:
- Please visit your the orders page in your account and click the request change button.
- Here you can type in your request and we will try out best to fulfill it.
- If you have already sent payment, and your order is processing:
- Please visit your the orders page in your account and click the request change button.
- If the button is not available, please contact us using the live chat feature or send an email to support@pacificgrass.co with the subject line "Order Adjustment." Our team will do their best to accommodate any necessary changes to your order, ensuring it aligns with your requirements.
- If you have received your tracking information:
- Your order may have left our facilities but please contact us using the live chat feature or send an email to support@pacificgrass.co and we will try our best to accommodate your request.
- If you have not sent payment yet or if your order is on hold:
- Cancellation: If you need to cancel your order, please reach out to us promptly. You can contact us via live chat or email us at support@pacificgrass.co. Once we can confirm that your order has been successfully cancelled, you're free to proceed with placing a new order according to your updated preferences.
We're committed to providing you with a smooth and flexible shopping experience, and we're here to assist you with any modifications you may need.