I'm unhappy with the quality of a product

If you are unhappy with a product due to its quality, or defectiveness, please contact us at support@pacificgrass.co.

We will always try to make things right however we treat all complaints on a case by case basis. If your product is not up to our usual standard, you may to apply for a credit.

You must notify us of your intent to return the product within one week after receipt. If you have consumed more than a sampling of the product, we will deduct the portion consumed from the refund. If you are prone to complaints or returns, we will require an unboxing video to proceed with your claim.

Please note that all credits will take 3-5 days to process and we do not cover shipping costs for the returned product.