What are the live chat hours?

Below are the live chat hours in different time zones:

Please note that our live chat operates within these specified hours to ensure you receive timely assistance. Occasionally, our live agents may be busy assisting other customers - we kindly ask for your patience during this time. Rest assured we will get back to you as soon as possible.

If you reach out to us outside of our regular live chat hours, please expect a response within 12-24 business hours when contacting us via email.

⚠️ If our live chat is unavailable, and you need urgent assistance, please send an email to support@pacificgrass.co with "URGENT" in the subject or body of the message. We'll be sure to prioritize your request and address it as soon as possible.