My order is delayed

First and foremost, there's no need to panic!

Order delays can occur for various reasons, and we're here to help you understand the most common ones:

1. Shipping Delays: Sometimes, delays can happen during the shipping process due to factors like adverse weather conditions, carrier disruptions, or logistical challenges.
2. Holidays and Weekends: If there's a holiday between the time you place your order and its expected delivery date, it can result in a one-business-day delay. Please be aware of holidays, we are located in British Columbia.
3. Customer Communication: Occasionally, we may need to reach out to you for specific information. For example, if we run out of a particular item and need to substitute it with another, we'll require your input.
4. Address Issues: Incorrect or incomplete shipping addresses can cause delays. Please double-check your shipping details. It's essential to note that we are not responsible for delays caused by incorrect addresses, and customers may be required to cover re-shipment fees.
5. Order Backlog: During extended holidays or periods of high order volume, there might be a backlog of orders, leading to a one-business-day delay.
6. Payment Issues: Orders may experience delays due to payment problems, such as payment processing failures, discrepancies in the transfer amount compared to the site's total, or sending the Interac E-transfer to an incorrect email address.

We understand that order delays can be frustrating, and we're committed to resolving them as efficiently as possible. If you have questions about your delayed order or need assistance, please don't hesitate to reach out to our customer support team. We're here to assist you in getting your order back on track.