Website Update: Changes to Our Cashback Points System
Dear Valued Customers,
We have an important update regarding our Cashback Points system at Pacific Grass. Effective October 12, 2023, we will be adjusting the cashback rate from 5% to 3%. Please note that this change will solely apply to orders made on or after this date. Your previously earned Cashback Points from prior purchases will remain untouched, as our commitment to rewarding your loyalty stands firm.
Why the Change?
- Stability in Uncertain Times: As economic circumstances evolve and we face external challenges, we believe that adjusting the cashback rate is a proactive step towards ensuring our financial stability. We want you to know that this change is a responsible decision aimed at maintaining our reliability and trustworthiness.
- Frequent Promotions: In addition to the updated cashback rate, we will introduce a range of promotions, discounts, and special offers. These promotions aim to not only compensate for the cashback reduction but also provide you with more opportunities to save on your purchases.
- Targeted Rewards: While we're reducing the cashback rate to 3%, we assure you that Pacific Grass's rewards program remains competitive within the industry. We remain committed to providing you with valuable incentives for your loyalty.
- More Value from Loyalty: Beyond cashback rewards, we are dedicated to offering you more value through exclusive rewards, free gifts, and other exciting perks. This transition allows us to channel resources into these enriching experiences, further enhancing your satisfaction as a Pacific Grass customer.
Your understanding and support during this change are highly valued. If you have any questions or need further information, please reach out to our customer support team. We are here to assist you in any way we can.
Thank you for being part of the Pacific Grass community. Together, we will continue to grow and thrive.
Sincerely,
Pacific Grass Team