I completed my order and sent payment, when should I expect a confirmation email?

The timing of your confirmation email depends on your payment method:

  • For Auto-Deposit Payments: You can usually expect to receive a confirmation email within approximately 1 hour.
  • For Manual Deposits: If you've made a manual deposit, please allow up to 8 business hours for the confirmation email to arrive.

Once your payment has been successfully accepted and matched with your order, you will receive an email notifying you that your order is in the processing stage. After we have packed your order, you will receive another email containing tracking information. Approximately 24 business hours after that, you should begin to see real-time updates from Canada Post regarding the progress of your shipment.

We appreciate your patience as we work to ensure your order is handled with care and precision. If you have any additional questions or concerns about the status of your order or confirmation emails, please feel free to reach out to our customer support team. We're here to assist you.

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